FREQUENTLY ASKED QUESTIONS
These are the questions we often get from Redbrick users. Go through the questions to find the answer to yours.
Check out our size chart here! Do you have a half size? If so, we recommend rounding up. Toecaps are not flexible, so you will quickly get sore toes if your shoes are too small.
In some professions, certain safety classes are mandatory. You should therefore always ask your employer which safety class is required, or check which requirements apply in your industry. Can't figure it out? You can always contact us!
You can use our Shoe Finder to see which safety shoe best suits your work situation. Or, use our filters to find the perfect shoe for you.
Unfortunately, Redbrick doesn't offer width sizes. You can use our size chart to find the right size for you.
Whether a shoe is waterproof depends on its safety class. S3 shoes are water-repellent for at least 60 minutes, meaning they protect against splashing. But in a truly wet environment, this may sometimes not be enough. You will then need shoes with a waterproof membrane, like our Hydratec safety sneakers. We also offer S1P shoes. These aren't waterproof, but they are made with lightweight, breathable materials. Perfect for dry indoor jobs!
We sure do! Have you checked out our Ladies Line? These shoes are specially designed for a woman's foot and are therefore narrower than regular safety shoes. Find out more here!
Use our Professions pages to find out which safety shoes best suit your job. Are you familiar with our Shoe Finder? With just a few questions, we can determine which model meets your requirements. Even if it's one of the other affiliated brands. Would you rather receive personal advice? You can ask your question directly via the LiveChat option for quick and personal advice!
If the order value is over €50 (including VAT), you don't have to pay shipping costs. Isn't that nice?
We will send your invoice to the e-mail address specified by you. Additionally, you can find all your invoices in your account. Still can't find it? Feel free to ask one of our colleagues for help.
You can change your billing address under the payment method in the checkout process. Simply untick the box "billing and shipping address is the same".
We will ship your parcel with DHL. The DHL GoGreen programme allows us to offset emissions immediately. Super sustainable!
Once your parcel hits the road, DHL will send you a Track & Trace code. This will allow you to see exactly where your parcel is and what the expected delivery time is. Did you not receive a Track & Trace code? Please contact us via LiveChat and we will be happy to help you. Don't forget to mention your order number and e-mail address!
Unfortunately, it is not possible to exchange your order. You can, however, return the order (free of charge) and re-order the correct size.
Not quite satisfied? You can return your order up to 21 days after receipt. Find out how over here.
After receiving your return, we will process it as quickly as we can. As soon as your return has been received and processed, you will receive a confirmation by e-mail and the purchase price will be refunded within two weeks. This is an automatic process and cannot be accelerated.
If your safety shoes were bought through our webshop, we maintain a warranty period of three months. Did you buy the shoes somewhere else? In that case, the warranty is handled by that point of sale. We recommend that you return to the point of sale with your complaint, they will be able to help you with the matter.
It's possible that your question is not included in the FAQ. Don't worry, we are always happy to help. Contact us through the online contact form and we'll be happy to answer your questions through email or chat.Contact us